Refund policy

We hope you love your purchase. If you are unsatisfied with your purchase, please contact Lisa Zolandz Pottery within 10 business days for a return authorization. Refunds will be issued for items returned in their original condition. Buyer is responsible for return shipping costs.

Custom work is non-refundable.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at lisa@lisazolandzpottery.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lisa@lisazolandzpottery.com. 

Damages and issuesYour order is packed with great care and lots of padding. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lisa@lisazolandzpottery.com.